Question 1

Where are you based?

Accepted Answer

14a Midland Rd, Derby, DE12SN – it’s directly opposite Royal Mail and 1 minute walking distance from Derby train station.

Question 2

Can I get a receipt for my journey(s)?

Accepted Answer

Of course, please email info@albatrosscoaches.com (mailto:info@albatrosscoaches.com)providing your journey details and a receipt can be provided.

Question 3

Do you provide child/baby seats?

Accepted Answer

No

Question 4

What is your lost property policy?

Accepted Answer

We track and log every item of lost property that we receive, and we make every effort to trace each item back to its owner. Each item is stored for 30 days. If no contact is made or the item is not collected within this period, we donate the lost property to local charity shops in the surrounding area. We take no responsibility for items of lost property.

Question 5

Why have I been charged a cancellation fee?

Accepted Answer

Please see our terms & conditions for our cancellation fee policy.

Question 6

Can I bring my dog in the bus/coach?

Accepted Answer

Unfortunately, only guide dogs & hearing dogs may travel on the vehicle & must remain secured and under control of the owner throughout the journey.

Question 7

What size vehicles can I book?

Accepted Answer

We have a range of vehicles available from 16 seats, 19 seats and a 35-seater coach.

Question 8

I need to make a change to my booking; how can I do that?

Accepted Answer

Please ring us on 01332 345 638 or alternatively you can email info@albatrosscoaches.com(mailto:info@albatrossbusandcoaches.com)

Question 9

Does the quoted price I have received include parking charges or tolls?

Accepted Answer

Yes, if applicable to your journey, this will be discussed with you at the time of booking.

Question 10

Are all vehicles standard or can I book a luxury vehicle?

Accepted Answer

We have both standard & luxury minibus’ & coach available.

Question 11

How long is my quote valid for?

Accepted Answer

Quotes are valid for 7 days from the date of the quote being issued.

Albatross

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Coaches

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